Bright Wigs And Extensions : We are passionate about ensuring customer satisfaction. We keep your satisfaction and experience with us as one of our top priorities. All of our products have been cared for by our hair experts to make  sure it`s quality is Bomb before being sent to you. If for any reason you are not satisfied with our product(s) please contact our customer care team immediately at support@Bright Wigs And Extensions

For all products and services,
Refunds cannot be made due to the nature of our work.
All exchanges can be made with an equally priced product and we will have to be notified within 48 hours of receipt.
Please note that you will have to contact us on

Products that have been untied, washed, installed, and/or tampered with are not eligible for an exchange so please examine each product while it is still tied to make sure you are satisfied with the product. Please note that issues concerning length, color variation, or simply deciding to not use the product are not valid reasons for an exchange. Item must indeed be defective. Always double check and confirm your shipping address. We are not responsible for orders shipped to a wrong address due to a customer error. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items:

Ponytail

Wig Accessories

Hair Care products

To complete your return, we require a receipt or proof of purchase.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection

Shipping

You are responsible for all shipping charges associated with an exchange if the correct item was received. To return your product,
You will be responsible for paying for your own shipping costs for returning your item.

We strongly advise sending parcels through a tracked courier service, since we will not be liable for any lost items.
Order Cancellations
Orders may be cancelled within 24 hours of purchase.

SHIPPING AND DELIVERY

We currently ship with DHL, TNT, FEDEX, GSL, and LOCAL POST for your satisfaction and ease, we deliver your order to your doorstep for all DHL Shipping and Park Pickup.
The following states, countries and continents show the different delivery times.

Within ITALY

Withing ITALY: 1 – 3working days
Outside ITALY: 3 – 7working days

Outside EUROP : 7-14 working days